VS
Freshdesk vs HubSpot AI
A detailed comparison to help you choose the best tool for your needs
Feature
Freshdesk
HubSpot AI
Starting Price
$15/mo
$45/mo
Pricing Model
Freemium
Freemium
Free Trial
✓ Yes
✓ Yes
Categories
Ai Customer Service
Ai Marketing Tools, Ai Customer Service, Ai Automation
Freshdesk
AI-enhanced helpdesk software for customer support.
Pros
- ✓ Competitive pricing
- ✓ Good free tier
- ✓ Freddy AI assistant
- ✓ Easy to use
- ✓ Multi-channel
Cons
- ✗ AI features limited in lower tiers
- ✗ Less customizable
- ✗ Fewer integrations
- ✗ Reporting could be better
HubSpot AI
AI-powered CRM and marketing automation platform.
Pros
- ✓ All-in-one platform
- ✓ Integrated AI features
- ✓ ChatSpot assistant
- ✓ Extensive integrations
- ✓ Free CRM
Cons
- ✗ Can be expensive at scale
- ✗ Complex for small teams
- ✗ Feature overload
- ✗ AI features in higher tiers
The Verdict
Both Freshdesk and HubSpot AI are excellent tools in their category. Your choice depends on your specific needs, budget, and use case. We recommend trying both to see which fits your workflow better.